Frequently Asked Questions

What is iText USSD?

iText USSD on your phone uses Unstructured Supplementary Services Data. This technology allows you to browse text menus and find a wealth of information on your phone, simply by dialling a number (*120*494*777*YOUR SCHOOL'S CODE#). 

Why iText USSD?

Up to date and instant information on your phone.
All you need is a cellphone - no Internet connection required
Hassle free - just dial *120*494*777*YOUR SCHOOL'S CODE# and start browsing
User-friendly menus - you don't have to remember keywords to access the information you want. 

How does it work?

Using iText is like making a phone call to the school's website (Simply dial *120*494*777*YOUR SCHOOL'S CODE#). USSD maintains an open session while you are on the line, similar to you dialling someone and receiving information from them - you are not sending individual SMS messages. During the session you are able to browse through text menus and choose items you want to view. Sessions last a maximum of 3 minutes but you can redial and come back to where you left off.

How do I get iText on my phone?

There is no set-up required to get iText on your phone. Simply dial the access code (*120*494*777*YOUR SCHOOL'S CODE#) and press your phone's CALL button. You will be connected to iText and will be able to browse immediately.

How do I make a menu item selection?

On your phone the screen will display an "ANSWER" or "REPLY" button (see handsets above). Take note of the number on the menu to which you want to go. Press the ANSWER/REPLY key, type in the number of the menu item and press the SEND Key. The next menu or the content will be displayed.  

Do I have to sign a contract?

There is no contract required to get iText on your phone. Simply dial the service code (*120*494*777*YOUR SCHOOL'S CODE#) and press your phone's CALL button. You will be connected to iText and will be given clickable options depending on your service provider. 

How do I "dial" *120*494*777*YOUR SCHOOL'S CODE#?

Simply input *120*494*777*YOUR SCHOOL'S CODE# - the "YOUR SCHOOL'S CODE" portion is the last four digits making your school's menu unique and would have been communicated to you by your school.
Once you have keyed in the code, press the CALL button on your phone and you will be connected to iText.

Is iText available on all 3 South African networks?

Yes, iText is available on Vodacom and MTN and CellC. Virgin Mobile users can also use iText, as they are part of the CellC network.

The service is not available outside South Africa. 

How does my handset work with USSD?

USSD works on a basis of the following process:

  • dial a service code (*120*494*777*YOUR SCHOOL'S CODE#)
  • view the menu given (scroll down to view more information)
  • press the answer/reply key as displayed on the screen
  • input your menu selection
  • press the send/reply key as displayed on the screen
  • the next menu or information requested will be displayed on your screen

However, each handset functions slightly differently. Below are some manufacturer instructions, but if your particular handset works differently to the rough guidelines given, use the basic principles above or the instructions below to guide you through the process but experiment until you have it functioning.

NOKIA (most models)

  • Dial the service code and press the call (green) button to Send
  • The screen will display a message saying "requesting"
  • The menu will be returned as a display on your screen
  • Read the options and make a mental note of the menu number you want to go to
  • Press the "Answer" key
  • Input your menu number selection
  • Press the "Send" Key

Note that the "Answer" and "Send" keys are very often the same key on Nokia handsets but they change their instruction name from "Answer" to "Send" once the handset detects you have provided an input.

In the event that you need to input text, switch to text mode on your phone once you have pressed the "Answer" key and are about to input your text. To do this, press & hold down the # key till the display at the top left of the screen changes from 123 to abc. 

SONY ERICSSON (P900, P910, P800)

  • Dial the service code and press the OK button to Send
  • The screen will display an instruction: "accessing network information, Please wait"
  • Once the service is connected you will see the home menu displayed on your screen
  • Use the Scroller in the "upward" motion to move to the text on the screen display and then scroll "downward" to view all the text available.
  • Make a mental note of the menu number you wish to view
  • Use the Scroller in the downward motion until you highlight the "Reply" option
  • Press OK
  • Input your number selection by holding down the number key
  • Scroll down to highlight the "Reply" function again
  • Press the OK button to Send the instruction
  • The next menu will be displayed
  • Repeat this process

In the event that you need to input text, switch to PDA mode and use the "keyboard" or scroll through the letter options by holding down the key required in phone mode 

SAMSUNG (E700 & others)

  • Dial the service code and press the call (green) button
  • Read the information on the screen and use the down and up navigator keys on your phone to scroll through the information if it doesn't all fit on one screen display
  • Make a mental note of the number you want to go to
  • Press the "Reply" key
  • Input your menu number selection
  • Press the "OK" key
  • Press the "Send" Key

Note: to use the # key functions as a space on Samsung handsets. If you want to input a # (type a #) which will take you to the main menu at any stage, you will need to hold down the * key, then make the selection for the #, press OK to confirm your selection and the OK button to Send the instruction to return to the home menu.

In the event that you need to input text instead of numbers hold down the # key until the phone toggles to text (A) instead of digits (1).

MOTOROLA (most models)

  • Dial the service code and press the call (green) button
  • The screen will display the instruction, "Please Wait"
  • Once the service is connnected, the home menu will be displayed on your screen.
  • Make a mental note of the number you want to choose.
  • Key in the relevant number.
  • Press "Select" and then "OK"
  • The screen will display the instruction "Please Wait"
  • The relevant menu will appear on your screen.

Note: You may need to scroll(using the arrow keys or joystick depending on your model) through various characters relevant to the key of the number you choose. 

How do I make a menu number selection if my phone only gives me text?

The input required on the iText system is numerical. Some phones default to text when inputting information into USSD systems. To get your phone to type digits “toggle” between the text and numerical display by either pressing the number key multiple times until the digit is displayed (for example the 2 key: a-b-c-2 OR the 7 key: p-q-r-s-7) or hold down the “toggle key” so that the display on your phone’s screen changes from abc to 123 and then key in your number. 

Why does it hang me up when I make my menu selection?

If you make the selection without "telling the phone" that you are about to make a selection, it will not understand the selection and will hang you up.
Before you make your selection you have to prompt the system that you are about to send an answer. Each handset manufacturer displays the instruction on the phone above the relevant activation key. For example on a Nokia phone, press the "ANSWER" key and then input your selection. The "ANSWER" key will now be labelled "SEND". Press the "SEND" key to complete your choice.
See different handset manufacturer instructions. 

How do I go back to previous menu items?

If you want to return to a previous menu at any stage, press the ANSWER/REPLY key, then 0, followed by SEND. The previous level menu will be displayed.

Why do I get cut off in the middle of browsing iText?

The cell networks implement a 3-minute cut-off of any call to a USSD service. This is not an iText function, but rather something that is implemented by the networks. However, if you redial the iText service code (*120*494*777*YOUR SCHOOL'S CODE#) again within 15 minutes of being disconnected, you will find yourself at the same menu at which you were cut off. This saves you having to re-navigate to where you were cut off.

When I redial the service code, why do I get taken to where I was instead of to the main menu?

When the networks cut you off after 3 minutes and you return within 15 minutes you will be taken to the same menu at which you were cut off. This saves you having to re-navigate to where you were cut off.

How do I save my school's access code to my phonebook?

Simply go to your phonebook or address book and enter a new listing, call it whatever you want (we suggest: "iText" or "Your School's Name" if it fits) and then input the access code in full using digits: *120*494*777*YOUR SCHOOL'S CODE#. Press Save and it is there for use anytime anywhere and you don't even have to remember the code in future!

3 easy steps to Get Started...
Contact us to reserve your own iText Access CodeCustomise your Schools InformationShare Your Unique iText Access Code with your Parents.